Information We Collect

When you interact with thalionarvox's services, we collect various types of information to provide secure digital banking solutions and protect your financial data. Understanding what we collect helps you make informed decisions about your privacy.

We also collect information automatically through cookies and similar technologies when you visit our website or use our mobile applications. This includes your browsing patterns, time spent on different pages, and interactions with our security features.

How We Use Your Information

Your information serves specific purposes related to providing secure digital banking services. We don't use your data for purposes unrelated to financial security and service delivery. Each use has a clear business reason that benefits your security.

We may also use aggregated, non-identifiable data for research and development purposes. This helps us understand broader security trends and improve our services without compromising individual privacy. Such data cannot be traced back to specific users.

Information Sharing and Disclosure

We share your personal information only when necessary for service delivery, legal compliance, or security purposes. We maintain strict controls over who can access your data and under what circumstances. Your information isn't sold to third parties for marketing purposes.

All third-party service providers must sign comprehensive data protection agreements and demonstrate adequate security measures. We conduct regular audits of partners who handle your information to ensure they maintain our privacy standards.

Your Privacy Rights

Under Canadian privacy law, you have significant control over your personal information. We've designed straightforward processes for you to exercise these rights. Most requests can be handled within our online portal, though some may require additional verification for security.

If you're not satisfied with how we handle your privacy request, you can file a complaint with the Privacy Commissioner of Canada. We'll provide you with information about this process if needed. We always try to resolve concerns directly first.

Data Security and Protection

Security is fundamental to our business model. We employ multiple layers of protection to safeguard your information, including encryption, access controls, and continuous monitoring. Our security team regularly tests and updates our defenses against emerging threats.

Despite our extensive security measures, no system is completely immune to security incidents. In the unlikely event of a data breach affecting your information, we'll notify you promptly and provide guidance on protective steps you can take. We maintain comprehensive incident response procedures and work with cybersecurity experts when needed.

We also provide security education resources to help you protect your own information. Strong passwords, recognizing phishing attempts, and keeping your devices updated all contribute to your overall security when using our services.

Data Retention and Deletion

We keep your information only as long as necessary for the purposes we collected it, plus any additional time required by Canadian law. Different types of information have different retention periods based on their use and legal requirements.

When we delete your information, we use secure deletion methods to ensure it cannot be recovered. Some information may persist in backup systems for a limited time as part of our disaster recovery procedures, but these backups are also subject to secure deletion schedules.

If you close your account, we'll begin the deletion process according to our retention schedules. However, some information must be retained to meet legal obligations or resolve disputes that may arise after account closure.

International Data Transfers

While thalionarvox primarily operates within Canada, some of our technical infrastructure and service providers may be located in other countries. When we transfer your information internationally, we ensure appropriate safeguards are in place to protect your privacy rights.

You can request information about specific international transfers of your data by contacting our privacy team. We'll provide details about the countries involved, the safeguards in place, and the purposes of such transfers.

Cookies and Tracking Technologies

Our website and mobile applications use cookies and similar technologies to provide functionality, analyze usage, and enhance security. You can control most cookies through your browser settings, though some may be necessary for core functionality.

We don't use advertising cookies or share cookie data with advertising networks. Our tracking focuses on security, functionality, and service improvement. You can manage your cookie preferences in your account settings or through your browser configuration.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, and legal requirements. When we make significant changes, we'll notify you through your registered email address and prominently display the updates on our website.

We encourage you to review this policy periodically to stay informed about how we protect your information. The effective date at the top of this policy indicates when the current version was last updated. Continued use of our services after policy updates constitutes acceptance of the changes.

If you disagree with changes to our privacy policy, you can close your account or contact us to discuss your concerns. We're committed to addressing privacy questions and working with you to resolve any issues.